Privacy Policy

We collect information you provide directly to us when you create an account, place an order, contact support, or subscribe to our newsletter. This includes: name, email address, phone number, delivery address, payment information (processed securely via third-party gateways — we never store card numbers), and order history. We also automatically collect certain information when you use our website: IP address, browser type, pages visited, time spent on pages, and device information. We use cookies and similar tracking technologies to enhance your experience.

We use the information we collect to: process and fulfill your orders; send order confirmations, shipping updates, and receipts; provide customer support; send promotional communications (with your consent); improve our website and services; prevent fraud and ensure security; comply with legal obligations; and personalize your shopping experience.

We do not sell, trade, or rent your personal information to third parties. We share information with: trusted service providers (payment processors, delivery partners, installation teams) who assist in our operations, bound by confidentiality agreements; government authorities when required by law; and business partners only with your explicit consent.

We implement industry-standard security measures including 256-bit SSL encryption, PCI-DSS compliant payment processing, regular security audits, and restricted employee access to personal data. However, no method of transmission over the Internet is 100% secure, and we encourage you to use strong, unique passwords.

Under applicable Indian privacy laws, you have the right to: access your personal data; correct inaccurate data; request deletion of your data (subject to legal obligations); withdraw consent for marketing communications at any time; and lodge a complaint with the relevant authority. To exercise any of these rights, contact us at privacy@bharatvolt.com.

We use essential cookies (required for website functionality), analytics cookies (to understand how visitors use our site), and marketing cookies (to show relevant advertisements). You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

For privacy-related questions or concerns, contact our Data Protection Officer at: privacy@bharatvolt.com or write to: Bharat Volt Electronics Pvt. Ltd., Data Protection Officer, Jaipur, Rajasthan - 302001, India.